terms of service

    1. Introduction & Acceptance of Terms

    Thank you for using MacQueen. These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “Customer”, or “you”) and MacQueen, governing your access to and use of MacQueen’s websites, mobile applications, APIs, white-label solutions, and related services (collectively, the “MacQueen Platform”).

    By accessing or using the MacQueen Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as any additional policies, guidelines, or rules referenced herein.


    2. Eligibility & User Representations

    By using the MacQueen Platform, you represent and warrant that:

    • You are at least 18 years of age;
    • You have the legal capacity and authority to enter into a binding agreement;
    • You will use the Platform in compliance with these Terms and all applicable laws and regulations;
    • You will use the Platform solely for lawful and legitimate booking purposes;
    • If you make a reservation on behalf of another person, you are legally authorized to do so and agree to inform such person of all applicable terms, rules, and restrictions;
    • All information provided by you is accurate, complete, and up to date;
    • You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

    3. Role of MacQueen (Intermediary Disclaimer)

    MacQueen acts solely as an intermediary technology platform between customers and third-party service providers, including but not limited to hotels, accommodation providers, suppliers, distributors, and aggregators (“Service Providers”).

    MacQueen does not own, operate, manage, or control any accommodation, and does not act as an agent or representative of any Service Provider unless explicitly stated otherwise.

    All services are provided by third parties, and the contractual relationship for the booked service exists directly between the customer and the Service Provider.


    4. Bookings & Payments

    • Prices, availability, policies, and conditions are determined by the Service Providers.
    • MacQueen does not guarantee the accuracy of pricing or availability at all times.
    • Payments may be processed by MacQueen or third-party payment processors on behalf of the Service Providers.
    • Any additional charges, taxes, fees, or local levies imposed by Service Providers or authorities are the customer’s responsibility unless explicitly stated otherwise.

    5. Cancellation Policy

    Cancellation policies are determined by the Service Provider and may vary depending on the rate, room type, or booking conditions.

    Cancellation policies are subject to change by the hotel or its authorized representative at any time. Any notification of such changes sent to the customer via the registered email address shall be deemed valid, binding, and effective, without requiring any additional consent from the customer.

    MacQueen shall not be liable for any losses resulting from changes to cancellation policies imposed by Service Providers.


    6. Modifications & Platform Changes

    MacQueen reserves the right to:

    • Modify, update, suspend, or discontinue any part of the Platform at any time;
    • Update these Terms periodically. Continued use of the Platform after such changes constitutes acceptance of the updated Terms.

    7. Limitation of Liability

    To the maximum extent permitted by applicable law:

    • MacQueen shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, revenue, or business opportunities;
    • MacQueen shall not be responsible for acts, errors, omissions, representations, warranties, breaches, or negligence of any Service Provider;
    • MacQueen shall not be liable for delays, cancellations, overbookings, service failures, or force majeure events.

    8. Force Majeure

    MacQueen shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, wars, strikes, technical failures, or supplier outages.


    9. Intellectual Property

    All content, software, trademarks, logos, and intellectual property on the MacQueen Platform are owned by or licensed to MacQueen and are protected by applicable intellectual property laws.

    No content may be copied, reproduced, modified, or distributed without prior written consent from MacQueen.


    10. Termination

    MacQueen reserves the right, at its sole discretion, to suspend or terminate access to the Platform, with or without notice, if a user violates these Terms or applicable laws.


    11. Governing Law & Jurisdiction

    These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction in which MacQueen operates, without regard to conflict of law principles.

    Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts.


    12. Severability

    If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.


    13. Entire Agreement

    These Terms constitute the entire agreement between you and MacQueen regarding the use of the Platform and supersede any prior agreements or understandings.


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    14. MacQueen Loyalty Program Terms of Service

    By joining or using the MacQueen Loyalty Program, members agree to the following Terms of Use.


    1. Program Overview

    The MacQueen Loyalty Program allows members to earn MacQueen Points, referred to as MQs, on eligible bookings. MQs can be redeemed for discounts on future bookings. MQs have no cash value and cannot be exchanged for cash.

    2. Earning MQs

    Members earn MQs based on their loyalty tier and the booking amount in USD.


    Earning Rates:

    • Blue: 1 USD = 10 MQs
    • Silver: 1 USD = 30 MQs
    • Gold: 1 USD = 40 MQs
    • Elite: 1 USD = 50 MQs


    Calculation Formula:

    Total MQs = Booking Amount × Earning Rate

    MQs will be added to the member’s account within 2 days after the checkout date. Cancelled bookings are not eligible to earn MQs. MQs are valid for one year from the date they are earned.


    3. Redeeming MQs

    MQs can be redeemed for booking discounts.


    Redemption Rate:

    1,000 MQs = 1 USD

    Members may use MQs to pay the full booking amount. Members may also use MQs for partial payment and pay the remaining amount using another accepted payment method.

    MQs cannot be used together with:

    • Voucher codes
    • Mokafaa points
    • Qitaf points
    • Any other loyalty or rewards program


    4. Cancellations and Refunds

    If a fully refundable booking paid entirely with MQs is cancelled, the full refundable amount will be returned to the member’s MQ balance.

    If a fully refundable booking paid partially with MQs is cancelled:

    • The MQ portion will be returned to the member’s MQ account.
    • The remaining refundable amount will be returned to the original payment method.

    If a partially refundable booking paid in full with MQs is cancelled, only the refundable portion will be credited to the member’s MQ balance.

    Non-refundable bookings are not eligible for refunds, regardless of the payment method used.



    5. Points Expiration

    MQs expire automatically one year from the date they are earned. Expired MQs will be removed from the member’s balance.

    Members with MQs approaching expiration within 90 days may receive reminder notifications.

    The member’s profile will display a clear notice that all MQs expire one year from the earning date.



    6. General Terms

    MQs are not transferable. MQs may only be used within the MacQueen Loyalty Program.

    MacQueen may update or modify these Terms from time to time. Continued use of the Program after any update constitutes acceptance of the updated Terms.


    use of the website

    As a condition of your access to and use of the MacQueen Platform, you represent, warrant, and agree that:

    1. Eligibility & Legal Capacity
    2. You are at least eighteen (18) years of age and possess the legal capacity and authority to enter into a binding legal agreement.
    3. Compliance with Terms & Laws
    4. You will access and use the Website strictly in accordance with these Terms of Use and all applicable laws, regulations, and industry standards.
    5. Permitted Use Only
    6. You will use the Website solely for legitimate and lawful purposes, including making valid reservations either for yourself or for another person for whom you are legally authorized to act.
    7. Third-Party Bookings
    8. Where you make a reservation on behalf of another person, you confirm that:
    • You are legally authorized to act on their behalf; and
    • You will inform such person of all applicable Terms of Use, policies, rules, restrictions, and conditions relating to the reservation.
    1. Accuracy of Information
    2. All information, data, and details supplied by you on or through the Website are true, accurate, current, and complete. You acknowledge that MacQueen is entitled to rely on such information without independent verification.
    3. Account Responsibility
    4. If you create or maintain an account on the MacQueen Platform:
    • You are solely responsible for maintaining the confidentiality of your login credentials;
    • You agree to supervise and accept full responsibility for all activities conducted through your account, whether by you or by any third party acting with or without your authorization;
    • You agree to notify MacQueen immediately of any unauthorized use or security breach related to your account.
    1. Prohibited Conduct
    2. You agree not to:
    • Use the Website for fraudulent, misleading, or unlawful purposes;
    • Interfere with, disrupt, or attempt to gain unauthorized access to the Website, systems, servers, or networks;
    • Circumvent or attempt to bypass any security or access control measures.
    1. Right to Restrict or Terminate Access
    2. MacQueen reserves the right, at its sole and absolute discretion, to restrict, suspend, or deny access to the Website and/or any services offered thereon, at any time and for any reason, including but not limited to:
    • Violation of these Terms of Use;
    • Suspected fraudulent, abusive, or unlawful activity;
    • Protection of the integrity, security, or proper functioning of the Platform.

    Such action may be taken without prior notice and without liability to MacQueen.